Refund policy

Refund & Return Policy

Last updated: September 13, 2026

At RINGZOR, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return & Replacement Period

You can request a return or replacement within 7 days of receiving your order, provided the product is eligible for return.

The product must be:
• Unused and unworn
• In its original condition
• With original tags and packaging
• Accompanied by your order details or proof of purchase

Some products may have different return or replacement conditions. Any product-specific conditions will be mentioned on the product page.

2. Eligible Reasons for Return or Replacement

You may request a return or replacement if:
• You received the wrong product
• The product was damaged during delivery
• The product has a manufacturing defect
• The product is different from the product shown or described
• Parts or accessories are missing
• The product received is incomplete

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.

3. How to Request a Return

To request a return or replacement, contact us at:

Email: ringzor2030@gmail.com

Please provide:
• Order number
• Product name
• Reason for return
• Photos or videos showing the issue
• Photos of the package and shipping label, if applicable

We will review your request and provide return instructions if your request is approved.

Please do not send any product back without contacting us first.

4. Replacement

If your product is eligible for replacement, we will arrange a replacement subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable resolution.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow 5–7 business days after refund approval for the refund to appear in your bank account or payment account. Actual processing time may vary depending on your bank or payment provider.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or incorrect product, RINGZOR will provide appropriate return instructions.

For other eligible returns, return shipping charges may apply depending on the product and reason for return.

7. Non-Returnable Products

Certain products may not be eligible for return, including:
• Personal care and hygiene products
• Innerwear and certain intimate products
• Products that have been used, washed, damaged, altered, or misused by the customer
• Personalized or custom-made products
• Products specifically marked as "Non-Returnable"
• Products missing their original packaging, tags, or accessories

Return eligibility will be subject to the conditions shown on the relevant product page.

8. Product Condition

Products returned to RINGZOR must be in the same condition in which they were received.

Products showing signs of use, washing, damage, alteration, or misuse may not be accepted for return.

9. Order Cancellation

Orders may be cancelled before they are shipped, subject to the order status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

10. Contact Us

For questions regarding returns, replacements, or refunds, please contact:

RINGZOR
Email: ringzor2030@gmail.com